Senior VP, Consumer and Small Business Payments
Citizens Bank
Jessica Carta is a self-described "payments geek". As the senior vice president for consumer and small business payments, Carta leads all digital consumer and small business payment initiatives across the bank. Prior to joining Citizens, she worked at Mastercard and built payment products at two different fintechs.
"Payments and money movement touch every part of our day, every part of our ecosystem," Carta said. "I particularly love the consumer angle because I'm a consumer, you're a consumer. We can all understand and relate to it."
As the digital finance landscape quickly evolves, customers are placing a higher premium on their experience and the level of personalization they get from their financial relationships. For digital natives and tech-savvy consumers, the expectation is that payments will be embedded into digital ecosystems (wallets, super apps, etc.). The roundtable discussion will look at strategies that can be employed to provide seamless, contextual payments for retail and business clients, and how data can be leveraged to deliver personalized offers while also ensuring privacy compliance.