EVP, Chief Technology and Operations Officer
Zions Bancorp.
One of the biggest challenges Jennifer Smith has faced this year at Zions has been the Salt Lake City-based bank's decision to require most employees to return to the office five days a week.
"This directive reflected in a headline can sound so simple, yet there are often immediate favorable and unfavorable reactions," Smith said.
Particularly as it relates to IT employees, regional banks have hired people from all over the country to source the best talent, she said. "There are cases where we cannot find some talent locally in our markets," she explained.