Global Head of Treasury Services and Depositary Receipts
BNY
As a technology consultant at Accenture early in her career, Jennifer Barker learned to assess her corporate clients' wide-ranging needs and concluded that technology can resolve most, if not all, business problems. As the global head of treasury services and depositary receipts at BNY since May 2022, she continues to apply that experience, delving into clients' treasury-related needs and providing them with the latest tech solutions.
The bank's Digital Employee artificial intelligence agent, for example, is one of 10 AI solutions already in production. It autonomously corrects failed payments and performs other business tasks, interacts with internal systems, and communicates with employees through tools including Outlook and TEAMS. BNY estimates that another AI-enabled solution for check-processing has reduced manual efforts by an estimated 75%, while its Wire Investigation agent summarizes complex transactions and case histories to determine the best resolution actions.