Citigroup’s Pam Habner is leading her bank into the fiercely competitive and lucrative high-end credit card market against giant competitors like American Express, Capital One and JPMorganChase. 

“I’ve been in financial services for more than 30 years and the competition has always been fierce but today it is at a new level,” said Habner, head of branded cards and lending for Citigroup, noting the rush of new and relaunched premium cards that are entering the market. Habner played a major role in the launch of Strata Elite, Citi’s first card for high-end consumers in four years. This comes as Chase recently refreshed its Sapphire card with new travel, fitness and experience perks, and higher fees, and Amex plans a refresh of its Platinum card for 2025. Strata Elite has an annual fee of $595, less than Sapphire’s $795 and Platinum’s $695.

Kristin Streett is ServiceNow’s Head of Banking, Americas. She oversees strategy and execution within their financial services, working with customers on their employee and customer experience initiatives. With over 25 years’ experience in Banking and FinTech, Kristin specializes in digital transformation strategy, process optimization, enterprise-wide technology program implementations, target operating model design, and change management.

Brad Bava is the Senior Vice President, Marketing Services Group at Arizent, leading the media and conference sales team across the business. He is focused on connecting our marketing services clients with our audiences through valuable experience that build strong relationships.

Brad joined Arizent in 2017, helping industry-leading brands like IBM, OneSpan, Tata Consultancy, and Temenos connect with our banking community. Brad then became the publisher of American Banker and National Mortgage News before being tapped to lead sales across our seven communities. Prior to Arizent, Brad spent 10 years at IKON Office Solutions where his outstanding sales performance was recognized with four straight President’s Circle awards. His successes culminated in his leadership of the NYC market across sales and operations. 

Brad is an accomplished athlete and coach.  He leads several youth athletic programs across a variety of sports and spends much of his free time mentoring the athletes in those programs. He graduated from Montclair State University with a B.A. in History.

Jon Moore is Arizent’s Executive Vice President of Events and Live Media, leading the company’s portfolio of world-class events.  The portfolio consists of 20+ events across top brands including American Banker, Bond Buyer, National Mortgage News, Accounting Today, Financial Planning and Employee Benefits News. He is also part of the company’s Executive leadership team.

Previously, Jon served as EVP of Events for Bonnier corp. He has also held leadership roles at Summit Business Media, Family Media and Source Media.  He has had the opportunity to run events of all sizes across a wide spectrum of content and has operated events in North America, Europe, Asia, the Middle East and Africa. 

Jon holds a BA from SUNY Plattsburgh and lives with his wife and two daughters in Long Island NY.

In a series of inspiring Lightning Talks, hear from top banking and fintech executives as they present the business metric they’re most proud of this year and how that benchmark affects the health of their companies. These quick talks will motivate you to think differently about your own metrics. Plus, each presentation will be followed by a tight Q&A to dig deeper. Join this session to come away with actionable strategies for growing marks in your own business.

Introductions by Bailey Reutzel, Senior Director, Strategy and Content, American Banker Live Media

What’s expected by employees in the workplace—from Baby Boomers to Gen Zers—is radically different from one generation to the next. In the war for talent, how do companies acquire, retain and manage employees’ differing expectations, work and communication styles, and feedback requirements. The intentionality of leadership could unlock greater innovation, productivity and performance across the enterprise.

Leaders from across the industry share how they devised strategies to overcome obstacles—personal and professional—to move their businesses ahead, amplifying their leadership skills and improving desired outcomes.