Tasnim re-joined Citi in October 2021 to lead Citi Commercial Bank (CCB), a key business area for the bank. CCB provides full scale banking products and services to mid-sized companies across the globe delivering tailored solutions to this exciting and fast-growing client base. Commercial Banking clients represent a significant global growth opportunity as their needs closely align with Citi’s core value proposition that enables clients to grow cross-border by leveraging sophisticated platforms and solutions. Tasnim is executing on an ambitious growth strategy to capture the mid-market opportunity with an emphasis on talent investment, digital transformation, and expansion into new markets.

Most recently, Tasnim was the UK Corporate Bank Head at Barclays plc where she focused on growing target segments, building solutions, enhancing client experience and developing talent. Tasnim implemented National Industry verticals to serve corporate clients and set-up a Public Sector business to drive growth through industry specific insights and solutions. Tasnim played a leading role in the deployment of the UK Covid-19 Government Loan Schemes and was a strong voice for financial services during the pandemic.

Prior to Barclays, Tasnim was Head of Commercial Banking in Europe, Middle East and Africa at Citi where she led Citi’s expansion of the business in the region, including launching into new markets and driving innovation and digitization. During her more than 20-year career at Citi, Tasnim held various roles in Investment Banking, Corporate and Commercial Banking as well as Senior Regional Management.

Earlier in her career, Tasnim worked at JP Morgan and Commercial Union; and she is a Chartered Management Accountant. Tasnim is passionate about equality in the workplace especially for women and has led several diversity initiatives and chaired various Committees across her career in banking. In 2023, Tasnim was honored as the number one woman to ‘Watch’ in the American Banker’s Most Powerful Women lists and in 2024 she was also recognized on the publication’s Most Powerful Women in Banking list. Additionally in 2023 and 2024, Tasnim was included in Financial News’ 100 Women in Finance list, recognizing leading women across European financial services.

Additionally, Tasnim is a member of the Board of Directors of Foro Holdings Inc, a Fintech based in Charlotte, North Carolina; a Governor of Central Foundation Girls’ School in London and a Trustee of Developments in Literacy UK, a charity with a focus on girls’ education.

Tasnim graduated from Kings College London with a Bachelor’s degree in Computer Science and Management.

Moving Comerica’s back-office employees into new digs in Farmington Hills, Michigan, was about more than just a change of scenery — it was a concrete manifestation of a recently adopted core value of making “the bigger possible.”

That’s the view of Megan Crespi, Comerica’s chief operating officer. The new office has more natural light, sit-stand desks and 32-inch curved computer monitors, all designed with employee input.

Tammy LoCascio is Senior Executive Vice President and Chief Operating Officer for First Horizon Corporation. LoCascio is responsible for technology, operations, data and business transformation functions as well as many of the company’s counter-cyclical and national businesses (FHN Financial, Mortgage Warehouse Lending, Correspondent Banking, Franchise Finance and Mortgage).

Prior to this role, LoCascio served as the Senior Executive Vice President and Chief Human Resources Officer since the merger with IBERIABANK. From 2013-2020, she also served as Executive Vice President and Director of Retail Banking and then consumer banking, responsible for the strategic direction and support of retail banking, private client, wealth management, small business, mortgage and consumer loan delivery and the contact centers. LoCascio has also previously held senior leadership roles at Regions and National City Bank.

LoCascio has received noteworthy accolades such as the Woman of Impact by the Memphis American Heart Association, as well as the American Banker Most Powerful Women in Banking Teams award in 2022 and 2024 and Most Powerful Women in Banking Individual award in 2024. She was celebrated as a Super Woman in Business in 2018 by the Memphis Business Journal.

LoCascio is active throughout Memphis and the West Tennessee community. She currently serves on the Greater Memphis Chamber of Commerce as an executive committee member and Chairman’s Circle participant. She is also on the executive committees of the Boys & Girls Club of Greater Memphis, Memphis Riverparks Partnership and the Mid-South Minority Business Continuum. LoCascio also joined the board of directors of Jack Henry & Associates in 2024. 

LoCascio holds a Bachelor of Science degree in Business Administration-Marketing from the University of Florida.

As a technology consultant at Accenture early in her career, Jennifer Barker learned to assess her corporate clients’ wide-ranging needs and concluded that technology can resolve most, if not all, business problems. As the global head of treasury services and depositary receipts at BNY since May 2022, she continues to apply that experience, delving into clients’ treasury-related needs and providing them with the latest tech solutions.

The bank’s Digital Employee artificial intelligence agent, for example, is one of 10 AI solutions already in production. It autonomously corrects failed payments and performs other business tasks, interacts with internal systems, and communicates with employees through tools including Outlook and TEAMS. BNY estimates that another AI-enabled solution for check-processing has reduced manual efforts by an estimated 75%, while its Wire Investigation agent summarizes complex transactions and case histories to determine the best resolution actions.

Teresa Heitsenrether is the Chief Data & Analytics Officer and a member of JPMorganChase’s Operating Committee. Leading the Data & Analytics organization, she is responsible for setting data and analytics strategy and governance standards, as well as driving firmwide adoption of artificial intelligence to develop new products, enhance productivity, and improve risk management.

Heitsenrether has spent her entire career with JPMorganChase. From 2015 to 2023, she was Global Head of Securities Services, overseeing a business responsible for safekeeping, accounting, administration, and data solutions for institutional investment managers. Under her leadership, the business achieved remarkable growth, increasing revenue by over 22% and assets under custody by nearly $9 trillion. It also launched Fusion, a scalable data platform for institutional investors.

Prior to that, Heitsenrether held various leadership roles within JPMorganChase, including Global Head of Prime Brokerage, where she spearheaded international expansion and growth. She has been recognized as one of American Banker’s Most Powerful Women in Finance and named to Barron’s list of the 100 Most Influential Women in U.S. Finance.

Heitsenrether holds a Bachelor of Science in Finance from Fordham University and a Master of Business Administration from New York University. She serves on the Advisory Board of Fordham’s Gabelli School of Business and is actively involved in JPMorganChase’s Women on the Move initiative and the NextGen Business Resource Group.

One of the biggest challenges Jennifer Smith has faced this year at Zions has been the Salt Lake City-based bank’s decision to require most employees to return to the office five days a week.  

“This directive reflected in a headline can sound so simple, yet there are often immediate favorable and unfavorable reactions,” Smith said.  

Particularly as it relates to IT employees, regional banks have hired people from all over the country to source the best talent, she said. “There are cases where we cannot find some talent locally in our markets,” she explained.

As chief information officer at KeyBank, Amy Brady has guided the bank to high talent retention rates within the company’s technology, operations and services (KTOS) organization. In a highly competitive market for technical talent, this stability is a significant strategic advantage.

The division, which includes 4,524 employees, had a voluntary annualized attrition rate of 6.8% in 2024. Technology employees had attrition as low as 3.78%. These figures, which are below industry averages according to the bank, reflect a culture that minimizes disruption, preserves institutional knowledge and reduces the high costs associated with recruitment.

This success in workforce stability is a direct reflection of Brady’s focus on employee engagement and professional growth. She advocates for empowering her employees to be the “CEOs of their careers,” a philosophy supported by internal development programs that she said goes beyond typical training, fostering critical skills like adaptability, digital fluency and complex decision-making.

“Chief experience officer” is the kind of job title that seems open to interpretation.

Beth Johnson took on the role of vice chair and chief experience officer at Citizens three years ago. For her, the job title means that she’s responsible for building the Providence, Rhode Island, bank’s capabilities so it can deliver excellent customer experiences in a rapidly changing banking environment. That includes digital design, data and analytics, marketing and communications and enterprise payments strategy and infrastructure.

Deborah Guild, the head of enterprise technology and security at PNC, has served in a number of tech leadership roles at the bank over the last 12 years. This year, however, her challenges look a little different, given  the acceleration of AI, global cybersecurity threats, and an alarming increase in consumer fraud perpetrated by bad actors. 

Additionally, deepfake technology and sophisticated cyberattacks have made traditional identity verification more challenging than ever.

For Tracy Kerrins, the convergence of two enormous responsibilities at Wells Fargo is not a balancing act. It’s a single mission.

As Wells Fargo’s chief information officer for consumer technology and head of generative AI, Kerrins manages a $4 billion budget and a global team of roughly 7,000 employees. Her mandate is to modernize the bank’s core consumer platforms while embedding AI capabilities across the enterprise for 215,000 employees and nearly 70 million customers. 

“I don’t separate the roles,” Kerrins said. “Everything I do with generative AI informs what I do with consumer technology, and vice versa. It’s all about finding better, faster, and more innovative ways to serve our employees and customers.”