Sandy Pierce is a seasoned veteran not just of banking, but bank mergers as well.

She was CEO of Detroit-based First Merit when Huntington Bancshares acquired the lender in 2016. Following that merger, Pierce settled into a largely wealth management role at Columbus, Ohio-based Huntington, running the private bank while also overseeing the bank’s operations in Michigan.

Tanya Sanders brings an engineer’s approach to the way she runs Wells Fargo’s auto division. 

Sanders, who studied mechanical engineering in college, began her career designing gas turbine and power plants at General Electric. She later shifted into finance at GE Capital, which had a large consumer lending portfolio at the time.

EagleBank, of Bethesda, Maryland, specializes in commercial real estate lending. For most of its history, said president and CEO Susan Riel, that’s been a profitable part of the business.

With multiple interest rate hikes, average inflation of 8%, a war in Ukraine, problems with commercial real estate and the question of a recession hanging over the economy, this has been a challenging year for both the banking industry and for Carissa Rodeheaver, chairman, CEO and president of First United Bank & Trust in Oakland, Maryland.

To Kavita Mahtani, the key to successfully navigating big changes at work is constant communication and transparency.

And, as chief financial officer of the Americas for HSBC, her 1,000-person team has seen plenty of changes over the last couple of years.   

Rate volatility and economic anxiety made for a tempestuous year at regional banks across the country – especially in their residential and commercial lending divisions. But Angela Mago, president of Key Commercial Bank and KeyBank Real Estate Capital, looks back on 2022 as a shining moment for her team and a vindication of her bank’s longtime prioritization of developing relationships with clients.

To gauge success in her quest to enhance the customer experience at M&T Bank, Aarthi Murali examines key aspects of their behavior.

She can look at how long customers wait on the phone, for example, or how many times they have to click on the bank’s app to get to where they want to go. 

Suni Harford was handed one of the most challenging tasks of her career in early 2023 when UBS took over the ailing Credit Suisse in a $3.2 billion deal brokered by the Swiss government.