CIO
KeyBank
As chief information officer at KeyBank, Amy Brady has guided the bank to high talent retention rates within the company's technology, operations and services (KTOS) organization. In a highly competitive market for technical talent, this stability is a significant strategic advantage.
The division, which includes 4,524 employees, had a voluntary annualized attrition rate of 6.8% in 2024. Technology employees had attrition as low as 3.78%. These figures, which are below industry averages according to the bank, reflect a culture that minimizes disruption, preserves institutional knowledge and reduces the high costs associated with recruitment.
This success in workforce stability is a direct reflection of Brady's focus on employee engagement and professional growth. She advocates for empowering her employees to be the "CEOs of their careers," a philosophy supported by internal development programs that she said goes beyond typical training, fostering critical skills like adaptability, digital fluency and complex decision-making.