Vice Chair, Chief Experience Officer
Citizens
"Chief experience officer" is the kind of job title that seems open to interpretation.
Beth Johnson took on the role of vice chair and chief experience officer at Citizens three years ago. For her, the job title means that she's responsible for building the Providence, Rhode Island, bank's capabilities so it can deliver excellent customer experiences in a rapidly changing banking environment. That includes digital design, data and analytics, marketing and communications and enterprise payments strategy and infrastructure.