Head of the Consumer Banking Group
Regions Bank
As the head of consumer banking at Birmingham, Alabama-based Regions Financial, Kate Danella directs the bank's largest business. Last year, the consumer unit produced $3.9 billion of revenue, or 53% of the company's total. Its $1.2 billion of pretax income was 45% of the bank-wide amount.
But when Danella was asked about her biggest accomplishment in 2024, she didn't point to any financial metrics. "Customer satisfaction. Customer satisfaction. Customer satisfaction," she wrote in an email.
In the American Customer Satisfaction Index's 2025 finance and insurance study, which was begun last year, Regions finished as the No. 1 traditional bank in customer satisfaction, Danella noted.