Managing Director of Client Experience and Cloud Adoption for Platforms and Data Solutions, Citi Services
Citi
Kausar has over 20 years of experience in globally managing programs focused on client experience, Data, AI and Analytics focused on business growth. She is with Citi for 18 years and grew across ranks in technology, operations, Sales and now in AI team responsible to deliver strategic results by connecting business challenges to Data & AI to derive insights and advise on commercialization actions.
Kausar built a progressive organization which partners across Banking, Sales, Client Executives and Products, generates use cases based on client needs, prioritize and execute successfully. Her team is responsible for driving design thinking to client problems, analyze data, develop AI and GEN AI driven solutions and drive global adoption of data tools amongst the client facing stakeholders. Some of her achievements include delivering an industry-first daily deposit forecasting to assist Citi’s treasury, payment outlier detection tool to manage risk and a conversational chatbot to assist clients with common queries. Kausar’ s capabilities include building partnerships, building a business analytics team, establishing a robust pipeline of business use cases, and streamlining the end-to-end development and implementation process by establishing a program structure and strong governance with focus on ROI. Her other mandates include mobilizing the Services organization with trainings and knowledge sharing on AI.
Kausar joined Citi in 2005 as a software engineer responsible for implementing General Ledger related applications globally. She is credited for her versatility in the business and technology, quickly understanding business needs and being a conduit to connecting the problem to data and technology.
Outside work, Kausar is passionate about photography and now learning acrylic painting. She is also passionate about mentoring young female talent to get into coding early on and increase female representation in AI industry.
The financial industry is facing a fraud threat landscape that is growing in frequency and sophistication, with a surge in real-time payments fraud such as authorized push payments, account takeover attacks, and AI-fueled synthetic identity fraud and deepfakes for social engineering and phishing. While the rise in fraud types and frequency relies in great part on more sophisticated technology, those committing the fraud also exploit human-factor vulnerabilities. The roundtable discussion will examine the increasing fraud risks in instant payment systems (FedNow, RTP) and P2P platforms, card-not-present fraud in e-commerce and mobile wallets, business email compromise (BEC) and social engineering that targets corporate clients, and emerging fraud schemes within embedded finance and buy now, pay later.