SVP Enterprise Transformation Director
Fifth Third Bank
Janna Wagoner is a dynamic and accomplished technology executive with over 14 years of experience at Fifth Third Bank, where she has led transformative initiatives across commercial, consumer, enterprise, and risk IT. Janna is known for her strategic leadership in technology transformation, organizational change, and execution excellence. Throughout her career, Janna has held a variety of impactful roles, her diverse experience reflects a deep understanding of the banking ecosystem and a relentless drive to improve how technology powers the business.
Janna brings a continuous improvement mindset to every challenge, thriving in ambiguity and complexity. Her “banker first” approach—grounded in her finance background and insatiable curiosity about the business—sets her apart from traditional technology leaders. She is passionate about building strong relationships with business and strategic execution partners, a skill often referred to as her “superpower.” Janna believes that trust and connection unlock creativity and innovation, and she leads with empathy, clarity, and purpose.
Banks are racing to harness the power of AI to gain a competitive edge, slash costs, and boost productivity. However, the path to AI success is fraught with obstacles, from managing risk and attracting top talent to demonstrating tangible value. This discussion, informed by ServiceNow’s new Banking AI Maturity Index research report, will provide actionable strategies to help you, your business, and your bank navigate the AI landscape, enhance operational resilience, and thrive in the competitive banking industry. Join Kristin Streett, Head of Banking GTM at ServiceNow, and your financial services peers for insights into what leading banks are focused on to grow their AI footprint and how you can apply them to your own business.